Customer Satisfaction Survey

Listening to customers has always been important to us. Your feedback will help us better serve people like you!

Name:*

Email:*

Organization:*

1. How often do you use MedGenome's NGS services?*

Only onceOnce a yearFew times a yearMonthlyI've never used the NGS servicesOther (please specify)

2. Which of MedGenome's services have you used? (Please select all that apply.)*

Sequencing Only ServicesRNA Sequencing ServicesSingle Cell Sequencing ServicesTCR or BCR Sequencing ServicesAnalysis ServicesWGS/WES Sequencing ServicesOther (please specify)

3. Overall, how satisfied are you with MedGenome Inc.?*

Extremely satisfiedVery satisfiedSomewhat satisfiedNot so satisfiedNot satisfied at all

4. How would you describe our turnaround time? (please select all that apply)*

Extremely fastSomewhat fastAlways earlyDelivered on timeAverage turnaroundSlower than expectedSometimes lateAlways late

5. How would you rate the quality of our data?*

High qualityLow qualityInconsistent quality (both high and low across orders)

6. How would you rate the value of our services?*

Excellent - worth every pennyAbove average - slightly lower costs and better service compared to similar providersAverage - same cost/offering as similar providersBelow average - Overpriced or worse services compared to similar providersPoor

7. How responsive have we been to your questions or concerns?*

Extremely responsiveVery responsiveSomewhat responsiveNot so responsiveNot at all responsiveNot applicable

8. How likely are you to purchase any of our services again?*

Extremely likelyVery likelySomewhat likelyNot so likelyNot at all likely

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108 West 13th Street Wilmington
Delaware 19801,
County of New Castle, USA