Customer Portal Login research@medgenome.com US IN
Listening to customers has always been important to us. Your feedback will help us better serve people like you!
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1. How often do you use MedGenome's NGS services?*
Only onceOnce a yearFew times a yearMonthlyI've never used the NGS servicesOther (please specify)
2. Which of MedGenome's services have you used? (Please select all that apply.)*
Sequencing Only ServicesRNA Sequencing ServicesSingle Cell Sequencing ServicesTCR or BCR Sequencing ServicesAnalysis ServicesWGS/WES Sequencing ServicesOther (please specify)
3. Overall, how satisfied are you with MedGenome Inc.?*
Extremely satisfiedVery satisfiedSomewhat satisfiedNot so satisfiedNot satisfied at all
4. How would you describe our turnaround time? (please select all that apply)*
Extremely fastSomewhat fastAlways earlyDelivered on timeAverage turnaroundSlower than expectedSometimes lateAlways late
5. How would you rate the quality of our data?*
High qualityLow qualityInconsistent quality (both high and low across orders)
6. How would you rate the value of our services?*
Excellent - worth every pennyAbove average - slightly lower costs and better service compared to similar providersAverage - same cost/offering as similar providersBelow average - Overpriced or worse services compared to similar providersPoor
7. How responsive have we been to your questions or concerns?*
Extremely responsiveVery responsiveSomewhat responsiveNot so responsiveNot at all responsiveNot applicable
8. How likely are you to purchase any of our services again?*
Extremely likelyVery likelySomewhat likelyNot so likelyNot at all likely
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